Terms & Conditions
Terms & Conditions
Dog food purchases for delivery outside of Western Cape, please purchase from www.emeraldgold.co.za.
These terms and conditions ("the Terms and Conditions") govern your ("the User") use of all Pet Assist advertised products ("Provider") website located at the domain name www.petassist.co.za ( "Provider's website"). By using the website, you agree to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distributes content obtained on the website for marketing and other purposes without the consent of the Provider.
Conditions and Payment Terms
We currently accept the following payment methods:
Cash on Delivery
EFT Bank Transfer
All payments are handled by our internet payment processing partner, Payfast. All transactions between the customer and Pet Assist, as well as between Pet Assist and Payfast, are always protected and safeguarded by utilising secure technology standards (SSL/HTTPS). Your credit card number and personal information is protected by Payfast and will not be forwarded to a third party. Credit card numbers are never stored by Pet Assist. For more information about Payfast, please use the following link www. Payfast.co.za.
PayFast is committed to keeping you and your information secure. We have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.
- Payfast uses Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.
- 3D Secure is in place for all credit card transactions over R1000.
- All sensitive info is encrypted within their own database.
- Payfast runs penetration testing on their system on a weekly basis to look for vulnerabilities. They are only required to do it once every three months, but they run it every week.
- Payfast’s entire site, blog and help site are served off secure servers, making it harder to perpetrate phishing attacks.
Payfast also has an excellent monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases
We are dedicated to protecting your privacy at all times. We do not collect any personal information except where it is specifically and knowingly provided by you with your consent. We only collect personal information that is necessary to process and fulfil your orders or undertake the facilities offered by Pet Assist's website. We only keep personal information for as long as it required and for the purpose it was collected. We only supply personal information to our couriers and Payfast for the purposes of dispatching your order and collecting payment.